Breeze accounts must have one linked payment card. If you wish to delete the card linked to your account, please firstly add another.

Rail refunds can be processed in accordance with the National Rail policy: Changing, Cancelling and Getting Refunds | National Rail. Please be aware that for some refunds, there will be an admin charge of up to £10 per ticket. To request a refund, please contact support@breezeuk.app, and provide them with a screenshot of the ticket you wish to be refunded (ensuring that the QR code is fully visible).

If you have not yet activated your bus ticket, we may be able to refund it for you. Please refer to the bus operators’ refund policy for further information.

Ticket Refunds and Cancellations | Stagecoach Bus

Terms and conditions - Bluestar (bluestarbus.co.uk)

Refunds | First Bus

• You may request a change to the time/date of your journey(s) at any time prior to the departure time. Each time you request a change to time/date of your journey a £5 admin fee will be payable.
• No refunds are permitted,  .

Please refer to the Hovertravel terms and conditions for further information: Booking Terms & Conditions | Hovertravel Isle of Wight Ferry

Standard Tickets, if cancelled up to 24 hours before the scheduled sailing time, will be refunded less a £5 cancellation fee.

When hiring an e-scooter or bike, a pending charge is taken from the default payment method to ensure that funds are available to cover the cost of a journey. These pending charges are temporary and will be returned upon completion of the ride.

We are regularly adding new transport providers and tickets to Breeze. To ensure that your app version is the latest one, check for app updates regularly or set your app to ‘auto update’.

We would love to hear it! Please email your feedback to support@breezeuk.app.