Breeze will be unavailable to download from Monday 22 September and will no longer operate from Friday 31 October. If you have any tickets in the app you will need to use these before Friday 31 October.

You will need to use any tickets you purchase in Breeze before Friday 31 October. Any ticket remaining in your Breeze wallet cannot be used after this date. If you have purchased train tickets, you can still use the details and barcode included in the ticket emailed to your registered Breeze email address.

Follow the usual process for seeking refunds that you can see in the FAQs below. After Friday 31 October, contact support@breezeuk.app.

If you are eligible for a refund or ticket amendment, we will send you a new voucher containing the value of your refund. Please be aware that any tickets you purchase with this voucher must be used by Friday 31 October.

Most of the transport operators have their own apps that you can use. Visit their websites for more details.

Bluestar - Shining across your city

Enterprise Car Club | Hourly Car Hire UK | Car Share

First Bus | Bus Tickets, Timetables & Journey Planning | First Bus

Fastest Isle of Wight Ferry | Portsmouth to Isle of Wight

Southern Vectis - The Island's Buses

Apps | National Rail

Welcome to Stagecoach

Unilink Buses

Voi | E-scooters and e-bikes for hire

Wightlink

Xelacoach

This will continue be securely stored until it is deleted in accordance with the Privacy Policy.

Contact support@breezeuk.app

Breeze accounts must have one linked payment card. If you wish to delete the card linked to your account, please firstly add another.

Rail refunds can be processed in accordance with the National Rail policy: Changing, Cancelling and Getting Refunds | National Rail. Please be aware that for some refunds, there will be an admin charge of up to £10 per ticket. To request a refund, please contact support@breezeuk.app, and provide them with a screenshot of the ticket you wish to be refunded (ensuring that the QR code is fully visible).

If you have not yet activated your bus ticket, we may be able to refund it for you. Please refer to the bus operators’ refund policy for further information.

Ticket Refunds and Cancellations | Stagecoach Bus

Terms and conditions - Bluestar (bluestarbus.co.uk)

Refunds | First Bus

• You may request a change to the time/date of your journey(s) at any time prior to the departure time. Each time you request a change to time/date of your journey a £5 admin fee will be payable.
• No refunds are permitted,  .

Please refer to the Hovertravel terms and conditions for further information: Booking Terms & Conditions | Hovertravel Isle of Wight Ferry

Standard Tickets, if cancelled up to 24 hours before the scheduled sailing time, will be refunded less a £5 cancellation fee.

When hiring an e-scooter or bike, a pending charge is taken from the default payment method to ensure that funds are available to cover the cost of a journey. These pending charges are temporary and will be returned upon completion of the ride.

We are regularly adding new transport providers and tickets to Breeze. To ensure that your app version is the latest one, check for app updates regularly or set your app to ‘auto update’.

We would love to hear it! Please email your feedback to support@breezeuk.app.

To learn more about how to use the Breeze app watch the videos below.
How to activate your ticket: https://www.youtube.com/shorts/3Fxu3yeKVhI

How to Plan a Journey: https://www.youtube.com/shorts/WlU17SD3TsU

How to purchase a ticket: https://www.youtube.com/shorts/rl9AIfZisU8

How to contact customer support: https://www.youtube.com/shorts/R3iJ7HOzJ2Q